Dublin Airport named in world’s top 10

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By Ciara Hickey

Dublin Airport has been named the 10th best airport in the world, according to a survey conducted by 65,000 customers.

The international survey was conducted by eDreams, a travel website which concluded the results based on passenger ratings of airports. Airports were rated out of five based on airport quality, waiting areas, shopping and restaurants.

Dublin Airport Piktochart
Infographic: Clara Hickey

“We are constantly seeking to improve the experience for our passengers and use a wide range of data to see what is working well and where we need to improve” said a spokesperson for the DAA.

“Every quarter we take part in a global Airport Service Quality (ASQ) survey which gets our passengers’ views of 34 key performance indicators at Dublin Airport, including the friendliness of our staff, airport access, check-in, security screening, the quality of our Wifi, bathrooms, shops and restaurants.

“We also have 50 Happy or Not machines located at the airport and these capture real-time opinions from our customers. We monitor these constantly to enable us to improve the product that we offer to passengers. We also work with other service providers at the airport to help them deliver the best possible experience to the travelling public” the spokesperson added.

Dublin Airport was awarded this title in recent years due to both terminals seeing vast improvement, with Terminal 2 seeing the development of a news passenger lounge after US Preclearance along with €10 million being allocated for Terminal 1 in developing its Arrivals Hall and its interior.

Earlier this month, Dublin Airport was named the third best European airport for customer services in 2016 by the Airports Council International World Airport Service Quality (ACIASQ), in tie with Malta, Porto and Zurich airports.

This award comes with the 11% increase of passengers at Dublin Airport in 2016, amounting to 27.9 million customers passing through the airport. This number increased significantly in just the first two months of 2017 by 6% to 3.6 million.

“We are delighted to have been named one of the world’s best 10 airports in this new international study. This result is a huge recognition in the daily efforts all of our employees to make each passenger’s journeys as smooth and as pleasant as possiblt,” said Dublin Airport Managing Director Vincent Harrison.

Dublin Airport narrowly missed 9th place, which was taken by Norwegian airport Oslo Gardermoen.

Here’s the Top 10 Airports Worldwide:

  1. Helsinki-Vantaa
  2. Glasgow
  3. Zurich
  4. Munich
  5. Frankfurt
  6. Geneva
  7. Bangkok International
  8. Tel Aviv Ben Gurion
  9. Oslo Gardermoen
  10. Dublin

But what made Dublin rank 0.26 marks lower than the world’s number one airport, Helsinki-Vantaa?

“When you first get through security the shops there are brilliant, but then once you reach your gate there’s nothing really there bar an overpriced restaurant. It’d probably be better if those duty free shops were spaced out around the gates,” Sarah Devaney (travelling from Dublin to London).

“The price of pints is a travesty, I’d pay less in Temple Bar for better quality,” Imogen Ryan (travelling from Budapest to Dublin).

“The last time I was here I nearly missed my flight despite me sitting in the restaurant right beside the gate. There was no voice over announcement for our flight to say the gates were closing but there was for nearly every other flight I’d say,” Ben Duncan (travelling from Dublin to Barcelona).

Dublin Airport surpassed several European airports in other cities such as London, Berlin, Paris and Rome who were all named as one of the world’s ten worst airports by another eDreams survey.

World’s 10 Worst Airports according to eDreams:

  1. Berlin Schonefeld
  2. London Luton
  3. New York la Guardia
  4. New York JFK
  5. Brussels South Cherleroi
  6. Lima Chavez International
  7. Rome Ciampino
  8. Berlin Tegel
  9. Paris CDG
  10. Paris Orly

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